J.DRIVER LIMITED – PLUMBING SERVICING CONTRACT
1. INFORMATION ABOUT US AND HOW TO CONTACT US
1.1 Who we are. We are J.Driver Limited a company registered in England and Wales. Our company registration number is 00483897 and our registered office is at 36 Albert Road, Colne, Lancashire, BB8 0AD. Our registered VAT number is 174545939.
1.2 How to contact us. You can contact us by telephoning our customer service team at 01282 863546 or by writing to us at sales@jdriver.co.uk or via the address set out above.
1.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us.
1.4 “Writing” includes emails. When we use the words “writing” or “written” in these Terms and conditions (Terms), this includes emails.
2. THESE TERMS
2.1 What these Terms cover. These are the terms and conditions on which we supply products to you, whether these are the plumbing servicing and maintenance services (Services) or any goods supplied arising out of or otherwise necessitated as a result of the delivery of the Services (Goods).
2.2 Minor changes to the Services. We may change the Services:
2.2.1 to reflect changes in relevant laws and regulatory requirements; and
2.2.2 to implement minor technical adjustments and improvements but where these changes will not affect your use of the Services.
2.3 Why you should read them. Please read these Terms carefully before you enter into the contract with us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.
3. OUR CONTRACT WITH YOU
3.1 We only sell to the UK. Our website and other literature is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
3.2 Packages. We have three packages of products available, namely ‘Gold’, ‘Silver’ and ‘Bronze’ (Packages) and what is included within each Package is as detailed in Schedule 1 and as updated from time to time. Where you wish to enter into a contract with us for one of the Packages, you shall complete an order form (Order) and submit this to us for consideration.
3.3 How the contract will be formed. The contract will not be formed until such time as we accept your Order. Our acceptance will take place when we are in receipt of the completed Order and email you to confirm our acceptance of it. At this point the contract is formed and shall, subject to clause 5, run for a minimum period of 12 months (Minimum Period). The contract renews in accordance with clause 7 for continuous periods of 12 months at a time (each a Subsequent Period).
3.4 If we cannot accept your Order. If we are unable to accept your Order, we will inform you of this and will not charge you. We may reject your Order at our absolute discretion and for any reason whatsoever.
3.5 Your customer number. We will assign a customer number to you and tell you what it is when the contract is formed. It will help us if you can tell us the customer number whenever you contact us about the contract.
3.6 Moving House. We provide the facility of enabling you to move the benefit of a contract to a new premises; however, you must notify us of the move in advance and we do reserve the right to carry out an initial inspection on that premises. In the event that we carry out such an initial inspection and deem the System (as defined in clause 5.1) to be unacceptable, we reserve the right to terminate this contract and refund you for any remaining portion already paid for or take any of the steps provided for in clause 5.4 below.
4. PRICE AND PAYMENT
4.1 The price for the product. The price of the product (which includes VAT) (Price) will depend on the Package which you have ordered as detailed within the Literature or otherwise notified to you in advance of making the Order. We take all reasonable care to ensure that the Price is correct; however please see clause 4.3 for what happens if we discover an error.
4.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your Order date and the date on which the contract is formed, we will adjust the rate of VAT that you pay.
4.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your Order so that, where the product’s correct price at the date of your Order is less than our stated price at the date of your Order, we will charge the lower amount. If the product’s correct price at the date of your Order is higher than the price stated to you, we will contact you for your instructions before we accept your Order. If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and (where practicable) require the return of any goods provided to you.
4.4 When you must pay and how you must pay. Upon the contract being formed and in respect of each Subsequent Period thereafter, we shall provide you with the option to pay for the Price:
4.4.1 in one lump-sum payment by cash, cheque, debt or credit card; or
4.4.2 in 12 monthly instalments via direct debit in which case the first monthly instalment shall be taken on or around 14 days following the date of formation of the contract and thereafter within the first 10 days of each subsequent month. In the event of:
4.4.2.1 any direct debit payment being returned, we shall contact you to notify you of this in order that you can rectify the issue as soon as reasonably possible and in any event within 2 days; or
4.4.2.2 two or more direct debit payments being returned, we reserve the right to terminate this contract in accordance with clause 8 below and without further liability to you.
4.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
5. INSPECTIONS
5.1 Following the first payment being made by you to us in accordance with clause 4.4 above, we shall contact you to arrange the carrying out of an initial inspection of your central heating system and boiler (System). We shall endeavour to carry out the initial inspection within 28 days of the contract being formed.
5.2 By making an order you are making a promise to us that:
5.2.1 your boiler is less than 15 years old;
5.2.2 your System meets current gas safety regulations and is in a good state of repair;
5.2.3 your System has not been designed or installed incorrectly;
5.2.4 there are no signs of sludge in the System;
5.2.5 the System is a domestic system and therefore not being used in a commercial property or otherwise for commercial gain;
5.2.6 your System is found to be broken when we carry out the initial inspection; and
5.2.7 we can safely access and inspect your System.
5.3 The initial inspection shall include us attending at your premises and inspecting the elements of your System falling within the scope of your Package against the promises that you have made in clause 5.2 above and in the event that we deem any of them to be untrue, acting reasonably at all times, we reserve the right to terminate this contract. In this case we shall retain a sum equivalent to the first months’ payment and (where applicable) promptly make a refund of any remaining monies held on account.
5.4 Following completion of the initial inspection we shall notify you as to whether we deem your System to be acceptable or unacceptable. Where we deem your System to be:
5.4.1 acceptable; or
5.4.2 unacceptable, we shall detail any remedial works that need to be carried out to your System, whether such remedial works would reinstate your System to a condition that we deem acceptable and the associated costs; and
in each case we shall notify you as to whether the Price needs to be adjusted based on the information which we came across whilst carrying out the initial inspection. If you object to the change in Price or do not wish for us to carry out any of the remedial works detailed in clause 5.4.2, then you may terminate the contract and receive a full refund for any monies already paid within 7 days of our notice to you.
5.5 Where we deem you System to be acceptable and:
5.5.1 no change in the Price is necessary; or
5.5.2 a change in the Price is necessary and agreeable to you in accordance with clause 5.4,
We shall arrange the date and time for the annual service of the System to be carried out and shall thereafter provide this annual service.  The annual service shall be carried each year within one month either way of the previous annual service date.
6. PROVIDING THE PRODUCTS ON AN ONGOING BASIS
6.1 Performance. We will supply the Services using reasonable skill and care at all times and according to your eligibility as detailed in the applicable Package throughout the term of the contract.
6.2 Call Outs and Responses. Provided that time for our performance of the Services shall not be of the essence, we shall use all reasonable endeavours to:
6.2.1 comply with any call out and response times detailed in the applicable Package; and
6.2.2 respond to call outs made before 12:00 on that same day.
6.3 Goods.  Goods detailed within the applicable Package selected and commensurate with the provision of the applicable Services shall be supplied at no additional charge.  Subject to clause 6.5 below and provided that the Goods are in stock, all Goods shall be supplied on a like for like basis (as determined at our absolute discretion).  Where Goods are out of stock, we shall provide a suitable replacement.
6.4 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control (including where we are having any difficulty in obtaining replacement parts for any element of your System) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.5 Obsolete Goods. Where any Goods required in order to complete a repair to any element of your System have become obsolete we may be unable to complete it and shall have no liability to you in this event. This may necessitate the use of alternative equipment being used within your System at an additional cost notified to you.
6.6 If you do not allow us access to provide the Services. If you do not allow us access to your property to perform the Services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 9.2 will apply.
6.7 Risk and Ownership of Goods. A product which is Goods will be your responsibility from the time we install the Goods. You own a product which is Goods only once we have received payment in full.
6.8 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
6.8.1 deal with technical problems or make minor technical changes;
6.8.2 update the product to reflect changes in relevant laws and regulatory requirements;
6.8.3 make changes to the product as requested by you or notified by us to you (see clause 6).
6.9 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 3 months and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
6.10 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 4.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 4.5).
6.11 Exclusions. We shall not be required to carry out any Services where and to the extent that:
6.11.1 it is not included within your Package;
6.11.2 any of the promises made by you in clause 5.2 are found to be untrue;
6.11.3 you have used the System:
6.11.3.1 following notice being given to us of the presence of any issue;
6.11.3.2 where you failed to follow our oral or written instructions;
6.11.4 any maintenance, alteration, modification or adjustment is performed by persons other than us or our employees or agents unless approved by us;
6.11.5 the neglect or misuse of the System by you;
6.11.6 any issue with the System arises due to freezing weather conditions, subsidence, structural repairs, accident, fire, theft, lightning, explosion, flood or storm;
6.11.7 the cost of any individual issue with the System exceeds £800;
6.11.8 any issue with the System otherwise resulting from a breach of your obligations under this contract;
6.11.9 it relates to any of your property damaged by a failure in the System (including but not limited to a leak), beyond the System;
6.11.10 to the extent that it includes any redecoration required following the performance of the Services otherwise than as caused by damage to us.
We shall carry out Services and provide Goods under this clause 6.11 where you accept our additional costs.
7. RENEWAL OF THE CONTRACT
7.1 On or around one month prior to the end of the Minimum Period and each applicable Subsequent Period we shall contact you regarding the renewal of the contract (Renewal Notice). The Renewal Notice shall contain:
7.1.1 information as to whether or not we are willing to renew the contract and offer you a Subsequent Period, determined at our absolute discretion;
7.1.2 details of any changes to these Terms with effect from the commencement of the Subsequent Period;
7.1.3 details of any changes to the Price for the forthcoming Subsequent Period; and
7.1.4 proposed dates to carry out the annual inspection of the System within the month following the commencement of the Subsequent Period.
7.2 Where we are willing to renew the contract and have offered you a Subsequent Period and you fail to notify us of your intention to cancel the contract prior to the earlier of:
7.2.1 the commencement of the Subsequent Period; or
7.2.2 7 days from receipt of the Renewal Notice,
the Subsequent Period shall commence and the contract renew without further action.
8. YOUR RIGHTS TO END THE CONTRACT
8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
8.1.1 If what you have bought is misdescribed you may have a legal right to end the contract (or to get the service re-performed or to get some or all of your money back), see clause 12;
8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
8.1.3 If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any Goods.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 8.2.1 to 8.2.4 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
8.2.1 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
8.2.2 there is a risk that supply of the products may be significantly delayed because of events outside our control;
8.2.3 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 3 months; or
8.2.4 you have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). As a consumer then for most products bought off-premises you have a legal right to change your mind within 14 days (or at any time before the date of the initial inspection) and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these Terms.
8.4 How long do you have to change your mind? As a consumer how long you have to change your mind depends on what you have ordered and how it is delivered. As this is a contract for Services (and the Goods are provided as merely ancillary to the Services), you have 14 days after the day on which the contract is formed (or at any time before the date of the initial inspection). If you cancel after we have started the Services, you must pay us for the Services provided up until the time you tell us that you have changed your mind.
9. HOW TO EXERCISE ANY RIGHTS THAT YOU HAVE TO END THE CONTRACT
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following and in each case specifying the contractual basis on which this is being done:
9.1.1 Email. Email us at sales@jriver.co.uk. Please provide your name, home address, customer number and contact details.
9.1.2 By post. Simply write to us at the address detailed above, including details of your name, home address, customer number and contact details.
9.2 How we will refund you.  If you are entitled to a refund under these Terms we will refund you the applicable monies by the method you used for payment. However, we may make deductions from the price, as described below.
9.3 When we may make deduction from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind, as the product is the Services, we may deduct from any refund an amount for the supply of the Services for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
9.4 When your refund will be made. We will make any refunds due to you as soon as possible.  Where you are exercising your right to change your mind as a consumer then your refund will be made within 14 days of your telling us you have changed your mind
10. OUR RIGHTS TO END THE CONTRACT
10.1 We may end the contract if you break it. In addition to the other rights provided for by these Terms, we may end the contract at any time by writing to you if:
10.1.1 you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
10.1.2 your direct debit is returned in accordance with clause 5.3;
10.1.3 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services or the information that you have provided us with is misleading;
10.1.4 you do not, within a reasonable time, allow us to perform the Services or provide any Goods;
10.1.5 you do not, within a reasonable time, allow us access to your premises to supply the Services or provide any Goods;
10.1.6 you breach any of these Terms and fail to remedy the same within 7 days;
10.1.7 if you fail to follow our advice where this has a prejudicial impact upon the product; or
10.1.8 you are made bankrupt.
10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will charge you for the remainder of the Minimum Period or Subsequent Period (as the case may be).
10.3 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 1 month in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
11. IF THERE IS A PROBLEM WITH THE PRODUCT
How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01282 863546 or write to us at sales@jdriver.co.uk or write to us at the address set out above.
12. YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS IF YOU ARE A CONSUMER
12.1 As a consumer we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these Terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
Where the product is Goods, the Consumer Rights Act 2015 says that they must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if the Goods are faulty, then you can get an immediate refund.
b) Up to six months: if the Goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
c) Up to six years: if the Goods do not last a reasonable length of time you may be entitled to some money back.
See also clause 8.3.
Where the product is Services, the Consumer Rights Act 2015 says you can ask us to repeat or fix a Service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
See also clause 8.2.
12.2 Your obligation to return rejected Goods. If you wish to exercise your legal rights to reject Goods you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection.
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. Our maximum liability to you under this clause shall be for an amount equivalent to the Price which you have paid for the product.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.
13.3 When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the product.
13.4 We are not liable for business losses. As you are a consumer we only supply the products for to you for domestic and private use and shall not be liable for any losses of a business nature.
14. HOW WE MAY USE YOUR PERSONAL INFORMATION
How we will use your personal information. We will only use your personal information as set out in our www.jdriver.co.uk/privacypolicy
15. OTHER IMPORTANT TERMS
15.1 We may transfer this contract to someone else. We may transfer our rights and obligations under these Terms to another organisation.
15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing, such agreement not to be unreasonably withheld or delayed.
15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
15.6 Which laws apply to this contract and where you may bring legal proceedings. These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
15.7 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. As you are a consumer and if you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
Schedule 1 – Packages
Gold Package – Boiler, controls, central heating, plumbing & drains cover
• Includes annual boiler service
• Includes parts and labour for your appliance and controls, as long as they are available at the time they are required.
• Controls may have to be replaced with a suitable replacement if the original is not available.
• Includes replacement radiators, radiator valves.
• Includes repair of any leaking pipe work in your heating system only.
• Includes a repair of a leaking gas supply.
• Includes plumbing and drain repairs
• There are no limits to the number of visits allowed in a coverage period.
• Includes cover to ball valves and toilet siphon
• Waste pipes from sinks & baths
• Leaking overflow pipes
• Cold Water Storage tanks
• Replacing washers on taps
• Repairs to gas pipework after the meter
• Repairs to hot water cylinders and immersion heaters.
What is covered?
• Manufacturer fitted components
• Interconnecting pipe work
• Parts, Labour & Call Out Charges
• Breakdown that results in a loss of heating or hot water including a fault with valves, internal thermostatic controls and/or expansion tank.
• Breakdown of the central heating system
• Pump, motorised valves, pipe work, feed and expansion tank.
• The internal hot & cold water pipes between the main internal stopcock and internal taps
• The cold water storage tank
• The toilet facility when it is the only toilet in the property
• A leak which cannot be contained from – Toilet Cistern / Shower fixture & fittings / internal section of overflow pipe.
• An emergency relating to the blockage to the waste pipe or drains within the boundaries of your property where the flow is being prevented
• Restoring flow of waste pipes and drains using conventional methods such as rodding and jetting to overcome the emergency up to the boundary of your property where you are solely responsible for this.
What isn’t covered
• Call outs within the first 14 days of cover
• Any work needed as a result of the appliance being incorrectly installed
• The cold water system including its feed and outlet
• Your water supply from hot water cylinder to your taps
• Any non-gas appliances, elson tanks, oil boilers, separate gas heaters supplying hot water, LPG boilers and dual-purpose boiler such as AGA and Rayburn
• Maintenance or replacement of fan convector heaters or heated towel rails or underfloor heating.
• Removing asbestos associated with repairing the appliance
• Faults caused by running out of gas or electricity
• Warm Air unit main heat exchanger
• Any loss you suffer because of water leaks or a breakdown
• Corrosion or any work arising from hard water scale deposits
• Removal of sludge or hard water scale from protected system
• Any gas fired appliance whose primary purpose is other than heating, for example a domestic cooker
• Solar powered panels or ground air and water source pumps
• Repairs when our engineer deems the boiler BER
• Flues from gas appliances
• Frozen pipes
• Back boilers
• Thermostats, timers and associated controls deemed either external or an accessory to the primary boiler unit
• Routine pressure issues arising from the inappropriate or inadequate care, non-maintenance or neglect of your boiler and heating systems as per the manufacturers user instructions and safety guidelines.
• General maintenance including, but not limited to, descaling of central heating pipes, adjustment  to the timing and temperature of the domestic gas central heating system and/or venting of radiators
• General Maintenance, including but not limited to dripping taps
• Frozen pipes which have not caused any damage
• Leaks from any household appliances, sinks, showers or bath where leakage only occurs when the appliance is use, or is due to cracked or broken units.
• Cracked or broken toilets or cistern
• Pipes outside the boundary of your home
• Up flush Toilets
• Water softeners
• Pipe work that is not visible or easily accessible
• Pop-up waste mechanisms
• Bath/Shower seals or grouting
• Hot water cylinder replacement or its elements
• Steel pipes, steel cylinders and steel tanks, electrical immersion heaters, electric showers, showers and their associated controls, pumps and booster pumps
• General maintenance including but not limited to leaves, build up of oils, fats or debris
• Any drainage system which is not of clay pot, plastic, P.V.C or concrete construction
• Cesspits, Septic tanks, vacuum drainage systems, electric pumps
• Plumbing and filtration of swimming pools or spa baths
• Detached out buildings
• Damage caused by accident or by fire, lightening, explosion, flood, storm, freezing weather, wind conditions or changes to or failure of the gas, electricity or water supplies
• Guttering of fall pipes of the home
• Damage to drains caused by structures not conforming to local building regulations or caused as a result of negligence or neglect.
• Drain clearance where you have been previously advised of the need to install access points
• Soil vent pipes
• Roofs and rooflines
Silver Package – Boiler, controls & central heating
• Includes annual boiler service
• Includes parts and labour for your appliance and controls, as long as they are available at the time they are required.
• Controls may have to be replaced with a suitable replacement if the original is not available.
• Includes replacement radiators, radiator valves.
• Includes repair of any leaking pipe work in your heating system only.
• There are no limits to the number of visits allowed in a coverage period.
What is covered?
• Manufacturer fitted components
• Interconnecting pipe work
• Parts, Labour & Call Out Charges
• Breakdown that results in a loss of heating or hot water including a fault with valves, internal thermostatic controls and/or expansion tank.
• Breakdown of the central heating system
What isn’t covered
• Call outs within the first 14 days of cover
• Any work needed as a result of the appliance being incorrectly installed
• The cold water system including its feed and outlet
• Your water supply from hot water cylinder to your taps
• Any non-gas appliances, elson tanks, oil boilers, separate gas heaters supplying hot water, LPG boilers and dual-purpose boiler such as AGA and Rayburn
• Maintenance or replacement of fan convector heaters or heated towel rails or underfloor heating.
• Repairs to heat exchangers
• Removing asbestos associated with repairing the appliance
• Faults caused by running out of gas or electricity
• Warm Air unit main heat exchanger
• Any loss you suffer because of water leaks or a breakdown
• Corrosion or any work arising from hard water scale deposits
• Removal of sludge or hard water scale from protected system
• Any gas fired appliance whose primary purpose is other than heating, for example a domestic cooker
• Solar powered panels or ground air and water source pumps
• Repairs when our engineer deems the boiler BER
• Flues from gas appliances
• Back boilers
• Thermostats, timers and associated controls deemed either external or an accessory to the primary boiler unit
• Routine pressure issues arising from the inappropriate or inadequate care, non-maintenance or neglect of your boiler and heating systems as per the manufacturers user instructions and safety guidelines.
• General maintenance including, but not limited to, descaling of central heating pipes, adjustment  to the timing and temperature of the domestic gas central heating system and/or venting of radiators
• General Maintenance, including but not limited to dripping taps
• Detached out buildings
Bronze Package – Boiler Cover
• Includes annual boiler service
• Includes parts and labour for your appliance, as long as they are available at the time they are required.
• There are no limits to the number of visits allowed in a coverage period.
What is covered?
• Manufacturer fitted components
• Interconnecting pipe work
• Parts, Labour & Call Out Charges
• Breakdown that results in a loss of heating or hot water.
What isn’t covered
• Call outs within the first 14 days of cover
• Any work needed as a result of the appliance being incorrectly installed
• The cold water system including its feed and outlet
• Your water supply from hot water cylinder to your taps
• Any non-gas appliances, elson tanks, oil boilers, separate gas heaters supplying hot water, LPG boilers and dual-purpose boiler such as AGA and Rayburn
• Maintenance or replacement of fan convector heaters or heated towel rails or underfloor heating.
• Removing asbestos associated with repairing the appliance
• Faults caused by running out of gas or electricity
• Warm Air unit main heat exchanger
• Any loss you suffer because of water leaks or a breakdown
• Corrosion or any work arising from hard water scale deposits
• Removal of sludge or hard water scale from protected system
• Any gas fired appliance whose primary purpose is other than heating, for example a domestic cooker
• Solar powered panels or ground air and water source pumps
• Repairs when our engineer deems the boiler BER
• Flues from gas appliances
• Back boilers
• Thermostats, timers and associated controls deemed either external or an accessory to the primary boiler unit
• Routine pressure issues arising from the inappropriate or inadequate care, non-maintenance or neglect of your boiler and heating systems as per the manufacturers user instructions and safety guidelines.
• Detached out buildings
Schedule 2  – Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract)
To [TRADER’S NAME, ADDRESS, TELEPHONE NUMBER AND, WHERE AVAILABLE, FAX NUMBER AND E-MAIL ADDRESS TO BE INSERTED BY THE TRADER]
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
© Crown copyright 2013.